Gold Coast LED Signs is committed to delivering high-quality LED signage products and services. This Damage Policy explains how damage-related issues are handled after delivery, installation, or during usage.
1. Inspection on Delivery
Customers are advised to inspect all products upon delivery or installation. Any visible damage must be reported immediately to ensure proper assessment and resolution.
2. Reporting Damage
Any damage must be reported as soon as possible with clear photos and a detailed description of the issue. Delayed reporting may affect eligibility for replacement or repair.
3. Types of Damage Covered
- Damage caused during manufacturing or production defects
- Damage occurring during transportation (if arranged by us)
- Installation-related damage caused by our team
4. Types of Damage Not Covered
- Damage caused by improper use or handling
- Electrical surges, lightning, or power fluctuations
- Accidental damage after installation
- Water exposure, fire, or environmental hazards
- Damage caused by third-party installers or unauthorized repairs
5. Assessment Process
All damage claims will be reviewed by our technical team. We may request additional information, inspection, or return of the product for evaluation before approving any repair or replacement.
6. Repair or Replacement
If damage is found to be covered under our policy, we will repair or replace the affected parts at our discretion. Decisions will be made based on the assessment results.
7. Customer Responsibility
Customers are responsible for ensuring proper usage, maintenance, and protection of installed signage. Any negligence or misuse may void coverage under this policy.
8. Limitation of Liability
Gold Coast LED Signs is not liable for indirect losses, business interruption, or damages beyond the repair or replacement of the affected product.
9. Contact
For damage-related inquiries or claims, please contact our support team through the official website or customer service channels.